Shipping & Delivery

How much do I pay for the delivery?
The shipment fee is changeable in regard to the country you want to get delivery in. We deliver all around Turkey for free. You can check the price at the end of your order.

When do I receive my order?
Your order will be delivered to your address within 1-5 working days. Overseas shipments at this time vary according to the cargo company and customs busyness. Since the shipping companies do not work on the official holidays and weekends, your delivery will be made on the first day of delivery.

How can I follow my order?
At the time your order is taken out of our warehouse, you will be informed by information e-mail. Please click the cargo tracking link to follow your cargo. If you are a member of, once you enter your membership number you can see your account and cargo tracking link of your order.

Can I send my order to a different address? Can you deliver my order to a different address from my billing address?
You can give a different delivery address when you place your order. To receive your cargo on time please fill the address form fully and indicate your street, building no. and other information correctly. Please do not receive damaged cargo and contact our company with any problem. Deliveries will be done during the weekdays. 

Which shipment firm do you working with?
We work with several shipment firms as depends on the time and season.

If I'm not at home, can someone take my delivery instead of me?
The package only can be delivered to you. If you are not able to take the delivery, you can give information to the shipment firm. On delivery, your ID Number and your signature are required. If there is no one at the given address, your delivery would go back to the shipment firm within the knowledge of you. You should contact them in 3 days otherwise, the delivery is sent back to the warehouse unit.

Prepared by  T-Soft E-Commerce.